How Can We Help You?

All sales are considered final. It is our policy to not accept any returns due to contamination issues. We take great care to ensure all products arrive properly sealed and sterilized, and cannot accept returns as a safety precaution for our customers.

However, there may be exceptions. If you feel like you need to return an item and have a solid reason, you may contact us at [email protected]. Please note that we reserve the right to refuse any returns and refunds at any time.

It is possible to file a request for return and refund by sending an email to [email protected] with a receipt or proof of purchase, and an explanation of why you want to return the purchased product. Your request will be reviewed. We reserve the right to refuse any returns and refunds at any time. Note that there are conditions and restrictions on returning the products.

If your return is accepted, you will be instructed to mail the product back, and you will receive a refund in the form of store credit in the equivalent value of the sum paid for the product. No cash refunds are issued.

Once you receive the store credit, you can use it to purchase a different product from our store.

We do not accept returns on sale items or gift cards.

You can find more detailed information on the return and refund policy on this page.

If you want to exchange a product you purchased for a different product from our store, you can file a return and refund request. If it is accepted, you will receive a refund in the form of store credit in the equivalent value of the sum paid for the product. No cash refunds are issued.

You can use the store credit to purchase a different product from our store.

All sales are final. We cannot modify orders once they have been completed and paid.

Please send an email to [email protected] with the invoice/order number, a picture/video of the package and its contents, the name of the missing item and the number of units that are missing. All such order issues need to be reported within 7 days of delivery.

Send an email to [email protected] with your order number and a picture/video that clearly shows the damage of the product in question. If the package shows external damage, send us a picture/video and contact the courier service as well.

You need to contact us within 7 days from the order delivery or from the receipt of notification regarding accidental loss.

If 1 or more products from your order are wrong, send an email to [email protected] with the invoice/order number and a picture/video of the wrong product. Do not open the wrong product; if the product is opened, it cannot be returned.

All such issues with your order need to be reported within 7 days of delivery.

Please send an email to [email protected] that explains the issue, along with pictures/video if possible. Depending on the issue(s), we will offer a solution.

All Microbeau/Darklab/FK Irons machines come with a 1-year manufacturer's warranty from the date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.

The 1-year warranty is void if the machine shows signs of:

- having been dropped
- ink/liquid within the internal body and motor components
- having been tampered with
- internal parts have been replaced by anyone outside of the official repair team.

Perma Blend Perma Pen Warranty: All the housing components (Grip, Machine Body) are covered by a lifetime warranty. Internal parts are subject to wear and the motor itself will be covered by a 1-year warranty from the date of purchase. Motor warranty is voided if motor shows signs of being dropped, internal fluids with in the motor and/or motor shows signs of being tampered with in any way.