Refund policy
PMUHub is a B2B Store – All Sales Are Final
PMUHub is a B2B store serving professionals in the beauty and aesthetics industry. By making a purchase, you confirm that you are a licensed professional or trained individual in permanent makeup, tattooing, lash artistry, microneedling, or other professional beauty services and that you understand our policies.
PMUHub is an authorized reseller and does not manufacture the products sold on our platform. While we carefully select our suppliers to offer high-quality, professional-grade products, we do not provide direct warranties or guarantees for product performance.
Any product-related issues should be addressed with the manufacturer. However, as an authorized reseller, PMUHub will assist you throughout the resolution process, ensuring you receive the necessary support from the manufacturer.
ALL SALES ARE FINAL
Due to hygiene and safety standards, we do not accept returns or refunds for any purchases, except in cases where:
The product is defective upon arrival
The wrong item was shipped by mistake
If you receive a defective or incorrect item, you must contact support@pmuhub.com within 5 days of delivery to request a resolution. We will work with you and the manufacturer to find an appropriate solution.
Refunds are not issued in cash or to the original payment method. If a return is accepted, you will receive Store Credit that can be used for future purchases.
Damaged Package or Incorrect Items
If you receive a damaged, defective, or incorrect product, please follow these steps:
1. Contact support@pmuhub.com within 5 days of delivery.
2. Provide clear photos or videos showing the issue.
3. Our team will evaluate the case and offer a solution, which may include store credit or a replacement, depending on the situation.
If the external packaging was damaged in transit, we recommend filing a claim with the shipping carrier as well.
RETURNS (Store Credit Only – Strict Conditions Apply)
Returns are evaluated on a case-by-case basis and approval is not guaranteed.
If you wish to return an unused and unopened item for store credit only, you must contact support@pmuhub.com within 5 days of delivery.
Store Credit does not expire and can be used on any future purchase.
To be eligible for store credit, the item must be:
- Unopened
- Unused or unworn
- Undamaged
- In its original packaging with all tags and labels attached
You must provide a receipt or proof of purchase.
Store Credit only: If your return is accepted, you will receive store credit equal to the purchase amount of the returned product. Store credit can be used to exchange for another product. No cash refunds are issued.
How to Return a Product
To start a return process, please follow these steps:
1. Contact our Customer Support at support@pmuhub.com within 5 days of delivery. Include your order number, the products you wish to return, and the reason for your request.
2. If your return request is approved, we will provide further instructions for shipping the item back.
3. We can provide a return shipping label upon request – the $10 return shipping fee will be deducted from your Store Credit if the return is approved.
• If your return does not meet the return criteria, we will notify you and offer options for redelivery at your expense.
4. Once your returned item is received, it will be inspected by our team. This process may take a few days.
5. If your return is approved, you will receive Store Credit equal to the purchase amount of the returned product.
While all sales are final, we are committed to assisting our professional customers. If you have concerns about your order, please reach out to us at support@pmuhub.com, and we will do our best to assist you.
ITEMS RETURNED WITHOUT PRIOR NOTICE WILL NOT BE ACCEPTED.
You can always contact us for any return questions at support@pmuhub.com.
YOUR RETURN WILL NOT BE ACCEPTED IF:
- You didn’t follow the return process instructions described above. Items returned without prior notice on your part and acceptance on our part will not be accepted.
- The item was opened.
- The item is not in its original packaging.
- The item was used or worn.
- The item is missing one or more of its original labels or tags.
- The item is damaged in any way.
Please note that returns are not accepted for clearance items.
Microbeau/Darklab/FK Irons Machine Return Policy
Due to cross contamination issues and the fact that all FK Irons machines are custom-built to order for you, we do not accept returns. All machine sales are final. We do, however, guarantee all of our machines.
Each machine comes with a 2-year manufacturer warranty. If you experience any type of problem with a Microbeau machine, please email us at support@pmuhub.com explaining the issue and illustrating it with pictures/video (include proof of purchase or a receipt) and we will then guide you through the process to the official service.
Refunds – Store Credit Only
Store credit is issued at our discretion in accordance with the conditions outlined above and does not constitute an admission of fault.
Refunds are possible exclusively in the form of store credit. If you want a refund on the item you purchased, return the item to get store credit in the same amount you paid.
Shipping Costs
Shipping fees are non-refundable once an order has been shipped or processed, except in cases where the shipment error was caused by PMUHub.
Exchanges
If you want to exchange a product you purchased for a different product from our store, you can file a return and refund request. If it is accepted, you will receive a refund in the form of store credit in the equivalent value of the sum paid for the product. No cash refunds are issued. You can use the store credit to purchase a different product from our store.
DISCOUNTS/SALES/PROMOTIONS
Purchases completed prior to limited-time promotions, sales, or price reductions are not eligible for price adjustments, refunds, or credits based on later pricing changes.
DISCOUNT/PROMO CODES (COUPONS, VOUCHERS)
Unless stated otherwise, all codes are one-time-use per customer. Codes cannot be combined.
Coupon codes cannot be applied retroactively to finalized sales.
Discount codes apply only to full-priced (non-discounted) items unless explicitly stated otherwise.
Discount codes cannot be combined with existing sales, promotions, or discounted products.
Additional FAQ
Can I Change My Order Once I’ve Placed It?
All sales are final. We cannot modify orders once they have been completed and paid.
Something is Missing From My Order. What Should I Do?
Please send an email to support@pmuhub.com with the invoice/order number, a picture/video of the package and its contents, the name of the missing item and the number of units that are missing. All such order issues need to be reported within 5 days of delivery.
My Order Arrived Broken/Damaged. What Should I Do?
Send an email to support@pmuhub.com with your order number and a picture/video that clearly shows the damage of the product in question. If the package shows external damage, send us a picture/video and contact the courier service as well.
You need to contact us within 5 days from the order delivery or from the receipt of notification regarding accidental loss.
I Received the Wrong Product. What Should I Do?
If 1 or more products from your order are wrong, send an email to support@pmuhub.com with the invoice/order number and a picture/video of the wrong product. Do not open the wrong product; if the product is opened, it cannot be returned.
All such issues with your order need to be reported within 5 days of delivery.
I Have a Problem With the Machine I Bought. What Should I Do?
Please send an email to support@pmuhub.com that explains the issue, along with pictures/video if possible. Depending on the issue(s), we will offer a solution.
All Microbeau/Darklab/FK Irons machines come with a 2-year manufacturer’s warranty from the date of purchase. This warranty covers any manufacturer’s defect. Proof of purchase is required to claim warranty.
The 1-year warranty is void if the machine shows signs of:
– having been dropped
– ink/liquid within the internal body and motor components
– having been tampered with
– internal parts have been replaced by anyone outside of the official repair team.
While our policies are firm, we always encourage customers to contact our support team with any questions before placing an order so we can ensure full clarity and the best possible experience.
